FAQ

Does the hotel provide free WiFi?

We provide complimentary WiFi in the lobby. To have WiFi access in guest rooms you need to purchase via Park West landing page; $9.95/day for 2 devices.

Do you have a fitness center? What kind equipment do you have? What are the hours?

Unfortunately we do not have a fitness center on property.

Do you have a business center?

No we do not have a business center on property.

Do you offer free shuttle services from the local airports?

We do not offer shuttles from the airport but we do have available ones from the hotel to the airport. All we need to make a reservation for you is your flight information.
LGA $20.50

JFK $21.77

EWR $21.00

**$5.00 cash deposit required in advance at the concierge desk**

**Prices subject to change**

Car/SUV Service Rates to Local Airports

LGA $45.00 / $75.00

JFK $60.00 / $95.00

EWR $80.00 / $105.00

**All prices include toll. Credit card payments 10% surcharge**

**$5.00 for the fourth passenger**

**Prices subject to change**

Do you have an on-site parking? Do you offer a valet parking? What is the price?

We do not offer valet parking. Self-Parking available at Oliantha Garage located on 102 West 107th Street (107th Street between Amsterdam Avenue and Columbus Avenue) Please call for rates 212-865-1102

I booked through an online travel agent website, other than the hotel website and I need to make a change to my reservation. How do I do this?

You would need to reach out to the source directly. (ie: booking.com & expedia.com)

Who can I email to request a copy of my bill from my recent stay?

Do you offer an in-room safe for guests?

We have safety deposit boxes at the front desk for your convenience.

Is the hotel room equipped with a mini-fridge?

Yes, for your convince all rooms are equipped with a mini-fridge.

Do all guest rooms have lavatories?

Yes, all guest rooms are equipped with lavatories. Each lavatory is outfitted with a bathtub.

Do you offer a complimentary morning coffee and tea?

Yes, complimentary morning coffee and tea are available to guests in our breakfast area. American buffet breakfast is available at $18 per person, plus tax.

Do you have a restaurant on site? Room Service? Bar or Lounge?

No we do not however there are restaurants and deli’s within a few minutes walking distance.

Can I store my luggage with the hotel upon check out? Is there a fee?

Registered hotel guests can store luggage with us without a fee during the day of check-in or check-out. Unfortunately we do not store luggage overnight.

Is your hotel affiliated with any airlines for mileage points?

We do not have a loyalty program established as we are an independent lifestyle hotel. However, we monitor our repeat and corporate clients where we offer complimentary upgrades and courtesy early check-in / late check-out (based upon availability).

How can I confirm my reservation?

Please call +1(212) 866-1880.

How can I modify my existing reservation?

For Hotel Direct Bookings Please call +1(212) 866-1880

For Non Hotel Website Bookings: you would need to contact the booking source directly (Example; Expedia, Booking.com, Agoda etc.)

How can I cancel my existing reservation?

For Hotel Direct Bookings: Please call +1(212) 866-1880

For Non-Hotel Website Bookings contact the booking source directly (Example; Expedia, Booking.com, Agoda etc.).

What is hotel pet policy?

Park West Hotel cannot accommodate pets unless it is a service animal.

Can a guest have packages sent to the hotel? Is there a fee?

Guests are welcome to receive incoming packages however there is a $5 package fee per incoming package.

What is the minimum age to stay in your hotel?

At least one occupant of the room needs be 21 years or older with a valid ID and credit card.