FAQ

Does the hotel provide free WiFi?

Premium high-speed internet access for all devices is included in The Park West Residence Fee
 

We provide complimentary WiFi in the lobby. To have WiFi access in guest rooms you need to purchase via Park West landing page; $9.95/day for 2 devices.

Do you have a fitness center?

We do not have a fitness center on property.

Do you have a business center?

No we do not have a business center on property.

Ground Transportation Anywhere in NYC

For Ground Transportation assistance please contact our Guest Services team CustomerService@ParkWestHotelNYC.com

Popular Ride Hailing & Ride Sharing Apps

UBER iOS

UBER Android

NYC TAXI iOS

NYC TAXI Android

LYFT

Do you have an on-site parking? Do you offer a valet parking?

Parking Near The Park West Hotel

102 W 107th St Garage

Billing Questions? Reservation Questions? Need a Copy of Your Bill?

Please Email CustomerService@ParkWestHotelNYC.com or Call +1(212) 866-1880 for all Reservation & Billing Questions, Requests, Needs.

Do you offer an in-room safe for guests?

We have safety deposit boxes at the front desk for your convenience.

Is the hotel room equipped with a mini-fridge?

Yes, for your convince all rooms are equipped with a mini-fridge.

Do you offer a complimentary morning coffee and tea?

Yes, complimentary morning coffee and tea are available to guests in our breakfast area.

Do you have a restaurant on site? Room Service? Bar or Lounge?

Present Your Park West Hotel Room Key & Receive 10% Off Your Entire Meal
Demitasse Coffee & Tea

 

Download the GrubHub App for Hundreds of nearby food delivery options
GrubHub Mobile Food Ordering App

Can I store my luggage with the hotel upon check out?

Registered hotel guests can store luggage with us without a fee during the day of check-in or check-out. Unfortunately we do not store luggage overnight.

What is hotel pet policy?

Park West Hotel cannot accommodate pets unless it is a licensed service animal.

Can a guest have packages sent to the hotel?

Starting February 1, 2019 Complimentary Package Acceptance & Holding will be included in The Bentley Hotel Residence Fee
 
We will be glad to accept and store any packages arriving to the hotel for you. Please make sure that the name on the packages matches the name on your reservation. Please email our Guest Services team CustomerService@ParkWestHotelNYC.com or Call +1(212) 866-1880 for applicable fees & more information.

What is the minimum age to stay in your hotel?

At least one occupant of the room needs be 21 years or older with a valid ID and credit card.

Residence Fee $19.95 +tax

Applied per Night/per Room & Includes

Premium high-speed internet access for all devices
• Holding fee for guest packages shipped to hotel 48 hours prior to arrival
• Unlimited local phone calls
• Complimentary coffee & tea
• Complimentary daily afternoon snack & refreshment 4:00 PM – 6:00 PM
• 2 complimentary Fiji waters daily
• Daily access to 6,000 digital domestic & international newspapers
• Complimentary holding of guest packages delivered up to 48-Hours prior to arrival